The City of Cape Town engaged with various communities, including Atlantis, to establish customer-focused strategies.
The month-long campaign saw the City bring service to Atlantis, Elsies River and the Strand, among others.
“The City is committed to building a customer-focused organisation that is responsive to the needs of our residents,” said Alderman Grant Twigg on Wednesday 20 March to residents of Atlantis.
“We need to meet residents where they are, and not expect them to always come out to us to be served. Especially our most vulnerable residents, and we are committed to rendering quality services to all residents of this great city.”
Various City departments were on hand to help residents with their services. Help to apply for indigent grants, to update their details on the Housing Database, to make general enquiries regarding their utility bills, and job opportunities was all covered.
Twigg says nothing beats face-to-face engagement with residents. “As a local government we need to be more accessible, responsive,” he said. “I am committed to those who have minimal access to City services, to ensure they are attended to and considered an essential part of the responsibility of local government, the sphere that remains closest to residents.”
The campaign’s aim is to give City officials a face, and not a mere voice on the telephone.
